Your reservation is a legally binding contract and by making a reservation you are agreeing to comply with our Terms and Conditions as set out below.

1. Contract of hire

The hiring contract shall be between the hirer, Cranmore House/Camellia Cottage(Waldon)/Sycamore Cottage/Croft Cottage/Dixons Cottage and its Owners henceforth known as Holidays in Cumbria and shall be deemed to be made subject to these Booking Conditions.
The Contract of Hire is not effective until Holidays In Cumbria dispatches to the Hirer written confirmation of a booking.
The hiring contract confers upon the Hirer the right to occupy the property for a holiday only and that no right to remain in the accommodation exists after the date of the holiday.
The Guest certifies that he/she/they is/are over 18 years of age and is authorised to agree to the Booking Conditions on behalf of all persons who will occupy the property during the period for which he or she has booked it and that they are all, apart from infants, aware of the Booking Conditions.

2. Booking

Self Catering accommodation

A deposit of £150 from the total cost of the accommodation is payable at the time of booking. Refunds will be made to the same card that was used for payment.
The final balance is due 8 weeks before the date of arrival and according to the invoice sent. If the final balance is not paid on the due date Holidays in Cumbria will advise the guest by email (if applicable) that his or her booking is cancelled and his/her/their initial payment is forfeit and that he/she/they remains liable for the full amount of the final payment.
For bookings made within two calendar months of the due date of arrival full payment is required at the time of booking.
Provisional bookings are held for 24 hours during which time confirmation of the booking is required by payment of either the £150 deposit or full payment. Provisional bookings will be automatically cancelled after 24 hours if no deposit is received.
Once a booking has been accepted by Holidays in Cumbria the booking can only be changed to another date or house by treating the original booking as a cancellation. If there is a request for a move to a different date, this can be accommodated in some instances and at the discretion of Holidays in Cumbria but is not guaranteed.
Changing the booking to a different date could mean a change in price which could be either more or less than the previously quoted booking price.

3. Payment

Payments can be made via Stripe (online via out website or by payment link), or by bank transfer.

4. Cancellation

All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our admin costs, remarketing costs and bank fees.

Part Cancellations – If any person(s) in your party needs to cancel, this will not affect the total cost of your booking. In addition, no refunds are payable in the event that you cut short your stay.
Refunds for cancellations more than 8 weeks out will be made within 3 working days of the date of cancellation, which must be in writing (by email).
Refunds for cancellations made less than 8 weeks out will be made within 3 working days of the earlier of the rebooking date, or the start date of the holiday (as the refund amount will depend on the rebooking value).
If we manage to re-book your holiday cottage then you will receive a refund of the rebooking value, less £75 admin fee.
If we are unable to re-book your holiday cottage then you will receive a refund as follows:

• If notice of cancellation is received more than 8 weeks prior to your arrival – we will refund you your deposit less £75 admin fee.

• If notice of cancellation is received between 1 and 7 weeks prior to arrival – we will not be liable for any refund.

The booking fee of £150 is non refundable and goes towards the total cost of your holiday.

5. Liability

We Holidays in Cumbria shall not be liable to you or any member of your party for any harm, loss or damage to person or property arising from the letting.

6. Changeover days

Changeover days can be any day of the week.

7. Arrival & Departure times

In order that the property can be thoroughly cleaned and prepared for the next arrival, departure time is 10:00am with arrival being from 5:00pm.
All our properties have a key safe, and you will be given the code for the safe to release the door key prior to arrival with your arrival instructions.
You can arrive at any time after 5:00pm on the start date of your holiday

8. Number in the Party

You must inform us of the number of people staying in the property and at no time must this exceed the number given on the booking form.
Holidays In Cumbria reserves the right to refuse admittance/and/or cancel the booking if this condition is not observed.
No more than 2 day visitors to a property are permitted without the prior written consent of Holidays in Cumbria which reserves the right to require payment of a refundable breakage’s deposits in such circumstances.

9. Personal Belongings

Vehicles, baggage and personal belongings are at the Hirers risk at all times.
No responsibility will be accepted for loss or damage to any belongings or its contents.
Guests parking outside the house do so at their own risk.

10. Dogs

Dogs are most welcome.
We request that all trace of fur, poo, etc is removed from the garden and the property at the end of the holiday using the poo bags supplied and vacuum cleaner and mop.
If you need to leave your pets unsupervised in the property, we ask to leave them only by prior arrangement.
Holidays in Cumbria reserves the right to charge for any extra cleaning as a result of pets damage or picking up of pets poo from garden.

11. Access

We shall be allowed access to the property at a reasonable time for essential maintenance work. It is hoped that this will be by prior arrangement and normally we would respect your privacy.

12. Heating

Cranmore House has eco-friendly infrared electric heating panels upstairs and freestanding infrared electric panels downstairs. It also has an Aga Rayburn stove that heats up central heating radiators as a secondary heating method.
Cranmore House also has an open fire and a log burner. A complimentary basket of kindling and logs is provided for your first fire. You may be able to buy more from the Spar in Alston, please only use kiln dried logs and coal that conform to the latest government regulations.
Camellia Cottage has oil central heating which is adjusted using the Hive thermostat in the living room. For water, we use an immersion heater.
Sycamore Cottage has gas central heating and a combi boiler.
Dixons Cottage has LPG Central Heating and a log burner.
Croft Cottage has gas central heating and a double fronted log burner.

13. The Property

We try to ensure that the property is heated and aired constantly but retain their inherent character. Any queries regarding the condition of the property, the accommodation afforded or the facilities available must be taken up with Holidays in Cumbria within 24 hours of arrival so that any necessary action may be taken.
No action in this regard will be entered into after the holiday has finished.

14. Care of the Property

The hirer is responsible for looking after the property during the holiday and leaving it in a clean and tidy condition. Any breakages or damage must be reported to the office and paid for.
Where excessive cleaning is required, or damage beyond normal wear and tear has occurred a charge will be made.

15. Property owner’s rights

The Owners reserve the right to refuse any booking and also cancel any booking already made, if in their absolute discretion it considers this to be necessary.
Where a booking is cancelled, it will make every effort to offer an alternative holiday at no increase in cost and if the Hirer does not accept the alternative holiday offered, the Owners will return to the Hirer the deposit paid and any other sum paid to the Owners by the Hirer.

16. Linen

All bed linen and towels are provided but we do not provide beach towels.
Linen provided and beds made up will be for the number of guests staying.

17. Highchairs

We have a limited number of high chairs that we can provide for your property. Guests should ensure they request these at the time of booking. Linen and bedding for travel cots is not provided.

18. Lost Property

Please make every effort to ensure you remove all your clothing and belongings at the end of your holiday.
We will return items to you on receipt of full payment for the postage required and an additional £5 handling and packing charge.
Items not claimed after 28 days will be disposed of.

19. Descriptions

While every effort has been made to ensure that the representations contained in the brochure, online and in all advertising materials are made in good faith, neither they nor any oral representations made by employees or representatives of the Owners will create liability on the part of the Owners.
Please bear in mind that our cottages are old, traditional buildings with low ceilings, narrow stairs and steps between rooms so do take extra care until you have the measure of them.
Please bear in mind, damp patches may appear after wet weather due to the age and construction of the building. If this happens please inform us and we will attend to it.

20. Prices

Holidays in Cumbria reserves the right to amend prices on the website due to errors or omissions. We will notify Customers of any changes as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.
Provisional bookings can be made for future years where prices have not yet been agreed. Once prices are agreed all guests with provisional bookings will be contacted to ask for a deposit.

21. Liability

The use of amenities provided by the Owners such as swimming pools, hired hot tubs, firepits, BBQs, Fires, Log Burners, swings or climbing fames, etc are used entirely at the users risk and no responsibility can be accepted for any injuries to persons, or loss, damage to any belongings of persons who use them.
Any loss/ damage of property or pets during the stay will not be the Owners responsibility. It is deemed the responsibility of the guests to make sure they provide adequate measures for their pets and or property.

22. General

There shall be no liability for any claim arising from the act, omission or neglect or default of the Owners, its representatives unless proved to be done with intent to cause damage or recklessly and with knowledge that loss or danger would probably result.
The Owners representatives have no authority to waive or modify these Conditions other than in writing.

23. Complaints

Any complaint must be made during the time of your stay so that it can be investigated and remedied as soon as possible. Complaints will not be accepted or dealt with after the holiday.

24. Matters Beyond Our Control

These include local happenings that may occur at any time, e.g. events, nearby building work or invasion by pests.
The Owner doesn’t accept responsibility for any matter beyond their control or for the effects any works may have on your enjoyment of the property. This does not affect your statutory rights.
We will always endeavour to ensure that advertised services such as broadband are working but in the unfortunate event of a breakdown, no compensation or refund will be due.

25. Governing law and jurisdiction

The contract between the Owner (Holidays in Cumbria) and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

26. Your information and privacy

We have a separate Privacy Policy. Please view the policy here. If you would like a copy sent to you then please contact our office.

27. Smoking

Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. Please do not discard cigarette butts in the garden or grounds.

28. Damage deposit

In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £150 is required and will be returned within 2 days of the end of your holiday, less the cost of damage/breakages.
Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
Please do not move any furniture from one room to another.
Please remove shoes before going upstairs.
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

29. Subletting

The client may in no circumstance re-let or sublet the property, even free of charge.

30. Liability

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hot tub/pool.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

31. Loss

The owners are not responsible for the loss of any personal belongings or valuables of the guest.

32. Safety

Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision. Never leave the open fire unattended.

33. Community

Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.
Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.

34. Miscellaneous

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
Candles are not allowed inside the house.
Check-out – 10am. Please put all dirty dishes into the dishwasher and run it before leaving so we can empty it after you leave. If you don’t have a dishwasher please wash all dishes and put them away. Please put any bin bags outside the house for our housekeeping team to collect the morning of your departure. Please leave the house in a tidy condition.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

35. Cancellation by Us

If we have to cancel your booking for any reason you will be refunded in full.
We are under no obligation to find alternative accommodation for you or your party.

37. Force Majeure

The Owner shall not be liable to the Guest or any member of the Group under these Conditions if it is prevented from, or delayed in performing, its obligations under these Conditions or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, staff illness.

38. Cancellation

Cancellation by You;

Cancellations must be immediately notified to us and confirmed in writing. On receipt of the notice we shall re-advertise the holiday accommodation as available to let on our website and social media channels.
The treatment of a cancellation will depend on:
• the date the booking was made
• the length of time between cancellation and your booked arrival date
• the reason for the cancellation
• whether we are able to re-let the property
Your inability (or the inability of any, some or all of your party) or disinclination to travel to and stay at your hired holiday cottage for any reason, including, but not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport, does not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below.

39. Travel Insurance

You are strongly recommended to take out UK travel insurance to cover you should you need to cancel your booking. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Covid is now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

40. Electric Car Charging

We do not allow electric car charging at our properties. This is because doing so invalidates our insurance and is a fire risk.

Finally, the properties at Holidays in Cumbria are privately owned and are homes. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Thank you for reading our Terms and Conditions.